Returns & Refund Policy – Zetbest

At Zetbest, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

Please review our full policy below to understand your rights and responsibilities regarding returns and refunds.

Return Eligibility

We accept returns on most items within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in the original packaging, with tags (if applicable)

  • You must provide proof of purchase, such as an order confirmation or receipt

If 14 days have passed since delivery, unfortunately, we cannot accept your return.

Non-Returnable Items

Certain types of items are non-refundable and cannot be returned, including:

  • Items marked as final sale or clearance

  • Customized or personalized products

  • Gift cards

  • Underwear or intimate items for hygiene reasons

How to Initiate a Return

To start the return process, please contact our support team at [email protected] with the following details:

  • Your full name

  • Order number

  • Reason for return

  • Clear photos of the item (if defective or damaged)

Once your request is approved, we will provide instructions on where and how to send the item back.

Please do not send your item without prior authorization.

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective, damaged, or the wrong product was received.

  • We recommend using a trackable shipping service and keeping your receipt as proof.

  • Zetbest is not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or not what you ordered, please notify us within 5 days of receiving the product by emailing [email protected].

We may offer:

  • A replacement product

  • A full refund

  • Store credit

All claims must include photographic evidence of the issue.

Refunds

Once your return is received and inspected, we will notify you via email whether your refund is approved or rejected.

If approved:

  • A refund will be issued to your original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

If rejected, the item may be sent back to you at your request and cost.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again

  2. Contact your credit card company or bank (processing times may vary)

  3. If you’ve done all of the above and still have not received your refund, please contact us at [email protected]

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order separately.

Cancellations

Orders can only be canceled within 12 hours of purchase. After that time, the order may already be in processing or shipped.

To request a cancellation, email us as soon as possible at [email protected].

Questions?

For any other questions about our Return & Refund Policy, don’t hesitate to reach out to our customer support team at [email protected]. We’re here to ensure your shopping experience with Zetbest is smooth and worry-free.

Zetbest – Committed to quality and customer care.